Last updated: 9 October 2026

1. Introduction

HausSnaps (“HausSnaps”, “we”, “our”, or “us”) is operated by HausSnaps LLP, a limited liability partnership registered in Singapore.

This Privacy Policy explains how we collect, use, process, disclose, retain, transfer, and protect personal data when you access or use:

• The HausSnaps mobile application for iOS.

• HausSnaps Studio, our web-based creative and property marketing platform.

• The HausSnaps website at https://www.haussnaps.com.

• Our artificial intelligence image enhancement, virtual staging, video generation, and marketing content tools.

• Property websites, brochures, social media publishing, and related services.

• Customer support, subscriptions, and associated account services.

Collectively, these are referred to as the “Services”.

By using the Services, you acknowledge the data practices described in this Privacy Policy. Where applicable law requires consent, we will request it separately.

2. Data Controller and Applicable Laws

HausSnaps LLP is responsible for determining the purposes and means of processing personal data in connection with the Services.

We process personal data in accordance with applicable privacy and data protection laws, including:

• The Singapore Personal Data Protection Act 2012 (PDPA).

• The European Union General Data Protection Regulation (GDPR), where applicable.

• The United Kingdom GDPR, where applicable.

• Applicable United States state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA).

Our service providers may process personal data on our behalf under applicable contractual arrangements.

For privacy inquiries or requests to exercise your rights, contact privacy@haussnaps.com.

3. Personal Data We Collect

3.1 Account and Profile Information

When you register for or use HausSnaps, we may collect:

• Your name and email address.

• Company or agency name.

• Account identifiers and authentication information.

• Subscription plan, account status, and credit balances.

• Team memberships, roles, and permissions.

• Branding preferences and business details you choose to provide.

If you sign in through a third-party authentication service, such as Apple Sign In, we receive the information that service makes available in accordance with your authorization.

3.2 Uploaded Images, Videos, and Creative Content

When you use our creative tools, we process content you upload, submit, create, or edit, including:

• Property photographs and videos.

• AI generation prompts and editing instructions.

• Generated images, videos, and marketing materials.

• Property descriptions, listing information, and branding assets.

• Content saved in your account, projects, or creative library.

• Files and assets shared through HausSnaps Vault or hosted property pages.

Uploaded content may contain personal information, including identifiable individuals, property addresses, or other information visible within images or associated metadata.

You are responsible for ensuring that you have the necessary rights and permissions to upload and process this content.

3.3 Payment and Subscription Information

Payments and subscription services may be processed through:

• Apple In-App Purchases for eligible mobile purchases.

• RevenueCat for subscription management.

• Stripe for web payments, subscriptions, and additional purchases.

HausSnaps does not store complete payment card numbers or card security codes.

We may receive transaction identifiers, subscription status, purchase amounts, payment confirmation, and other billing-related information required to administer your account.

3.4 Technical and Usage Information

We may automatically collect limited information about your use of the Services, including:

• Device type and operating system.

• Application and browser versions.

• IP address and approximate location derived from it.

• Login and session information.

• Feature usage and service interactions.

• Error reports and diagnostic information.

• Security, performance, and abuse-prevention events.

We use this information to operate, secure, troubleshoot, and improve the Services.

Analytics services may include Google Analytics and Apple App Analytics, where implemented.

3.5 Marketing Communications

Where permitted by law, we may send service announcements, product updates, and marketing communications.

You can opt out of promotional emails using the unsubscribe link or by contacting us.

Essential account, billing, security, and service communications may continue where necessary.

4. Artificial Intelligence Processing

HausSnaps uses artificial intelligence services to generate, enhance, modify, and transform creative content.

AI capabilities may include:

• Property image enhancement.

• Virtual staging and object removal.

• Lighting and perspective adjustments.

• AI-assisted marketing copy.

• Brochures, property presentations, and related marketing assets.

• Video and animation generation.

• AI-powered assistance and creative recommendations.

4.1 AI Service Providers

We use OpenAI and may use other specialist AI service providers to deliver particular features.

Depending on the feature selected, the information processed may include uploaded images, videos, text prompts, property details, and editing instructions.

4.2 Purpose of Processing

Content is submitted to AI providers when necessary to perform a user-requested function.

We do not use uploaded property content to independently profile users or make decisions producing legal or similarly significant effects.

HausSnaps does not authorize its AI service providers to use submitted customer content to train general-purpose AI models. Provider-specific retention and processing arrangements remain subject to the applicable service agreements and settings.

4.3 Separation of Social Account Credentials

Facebook and Instagram access credentials, account connection tokens, and publishing permissions are used for account connectivity and authorized publishing operations.

They are not provided to AI generation services as inputs for creating marketing content.

However, images, captions, and other creative materials that you separately submit to an AI feature may be processed by the relevant AI provider.

5. Facebook and Instagram Account Connections

HausSnaps Studio allows eligible users to connect supported Facebook and Instagram accounts to publish marketing content.

5.1 Information Collected Through Meta

When you authorize a Facebook or Instagram connection, HausSnaps may receive and process:

• Facebook account and Page identifiers.

• Facebook Page names and associated account information.

• Linked Instagram professional-account identifiers and information.

• Permissions granted through Meta's authorization process.

• Access tokens and other credentials necessary to maintain the connection.

• Available publishing destinations and account connection status.

We request access only to information and permissions required to support the functionality made available through HausSnaps.

5.2 How We Use Social Account Information

We use this information to:

• Establish and maintain authorized social account connections.

• Display eligible Facebook Pages and Instagram publishing destinations.

• Allow users to select publishing destinations.

• Submit user-selected content for publication.

• Receive publishing confirmations, errors, and status information.

• Maintain relevant publishing records and troubleshoot failures.

Connecting an account does not automatically publish content.

You select the destination, choose the content, and initiate the publishing request.

5.3 Social Content Processed

When you publish through HausSnaps, we may process:

• Selected images and videos.

• Captions, hashtags, and accompanying text.

• Publishing destination identifiers.

• Publishing requests and status information.

• Post identifiers and URLs returned by Meta.

• Error messages and relevant operational records.

Published content is also processed by Meta under its own applicable terms and privacy policies.

5.4 Disconnecting Facebook or Instagram

You may disconnect an account through HausSnaps, where the feature is available, or revoke HausSnaps access through the relevant Facebook or Instagram settings.

Disconnecting an account removes the stored connection and its access credentials from active use.

Disconnecting does not automatically:

• Delete content previously published to Facebook or Instagram.

• Remove historical publishing records stored in HausSnaps.

• Delete captions, post identifiers, or links retained as part of publishing history.

Historical publishing information may remain in HausSnaps after the connection is removed.

To request deletion of retained HausSnaps social publishing information, contact privacy@haussnaps.com.

To edit or delete content already published on Facebook or Instagram, use the relevant Meta service.

5.5 Meta Data Deletion Requests

Users may request deletion of personal data received through their Facebook or Instagram connections by contacting privacy@haussnaps.com.

We will review the request, identify relevant connection information and historical publishing records, and delete or anonymize information where required by applicable law and subject to any lawful retention obligations.

6. How We Use Personal Data

We process personal data to:

• Create and manage user accounts.

• Provide AI image, video, and content generation services.

• Operate HausSnaps Studio and the mobile application.

• Store and manage user projects and creative assets.

• Deliver hosted property pages and content-sharing functionality.

• Connect authorized social media accounts and publish requested content.

• Process payments and administer subscriptions.

• Provide customer support.

• Maintain service performance and reliability.

• Detect, investigate, and prevent fraud, abuse, and security incidents.

• Send relevant service communications.

• Comply with legal and regulatory obligations.

We do not sell personal data.

We do not use private customer-uploaded content for third-party advertising.

7. Legal Bases for Processing

Where the GDPR or UK GDPR applies, our processing may rely on:

Performance of a contract: To provide account access, creative tools, subscriptions, social publishing, and other requested services.

Legitimate interests: To maintain security, prevent abuse, troubleshoot problems, and improve service reliability, where those interests are not overridden by your rights.

Consent: Where required for optional marketing communications, certain cookies, or specific account integrations.

Legal obligations: To comply with applicable accounting, tax, regulatory, and legal requirements.

Where processing relies on consent, you may withdraw that consent, subject to applicable legal limitations.

8. Data Sharing and Service Providers

HausSnaps uses third-party providers to operate and deliver the Services.

These may include:

ProviderPurposeSupabaseBackend infrastructure, authentication, databases, and storageLovableApplication infrastructure, hosting, development, and operational support where applicableOpenAI and other AI providersUser-requested AI content processingMeta PlatformsAuthorized Facebook and Instagram connectivity and publishingStripeWeb payments and billingAppleAuthentication, eligible in-app purchases, and platform servicesRevenueCatSubscription administrationGoogle AnalyticsWebsite or application analytics where implementedAWS and other infrastructure providersHosting, storage, and supporting cloud services where applicable

We share information with providers only as reasonably necessary for the relevant service, subject to applicable agreements and legal requirements.

Meta receives user-selected publishing content and associated information when you initiate publishing.

Social account credentials are not shared with AI generation providers for creative generation.

We may also disclose information where legally required, to protect the security of the Services, or in connection with a lawful business restructuring, subject to applicable safeguards.

9. Data Retention

We retain personal data for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, comply with legal requirements, and resolve disputes.

Retention depends on the category of information and the applicable operational or legal requirements.

Data categoryRetention approachAccount informationWhile the account remains active and thereafter where lawful retention is requiredUploaded images and AI outputsSubject to applicable plan-based retention settings, currently described as 24 hours to 14 days for temporary image storageSaved projects, creative libraries, and hosted contentWhile retained within the relevant service or until deleted under applicable account and product rulesSocial account access credentialsRemoved from active use when the connection is disconnected or revokedHistorical social publishing recordsRetained after disconnection where necessary for publishing history, service operations, or lawful purposes; deletion may be requestedPayment and transaction recordsFor periods required by applicable financial, accounting, and tax lawsSecurity and diagnostic informationFor periods reasonably necessary for security, troubleshooting, and legal complianceSupport correspondenceFor periods reasonably necessary to resolve requests and maintain appropriate business records

Historical social publishing records are not automatically deleted when a social account is disconnected.

Requests to delete retained publishing records can be submitted to privacy@haussnaps.com.

Data deleted from active systems may remain temporarily in backups until the applicable backup retention cycle expires, unless longer retention is legally required.

10. International Data Transfers

HausSnaps LLP is registered in Singapore and provides Services to users internationally.

Personal data may be processed, stored, or accessed outside the country in which it was collected.

Our infrastructure and service providers include Supabase and Lovable. The United States has been identified as a processing country for both providers.

HausSnaps Studio's Lovable Cloud database location was identified as US East (Northern Virginia) as of 9 October 2026.

Other processing activities, infrastructure components, subprocessors, and authorized support access may operate from additional locations.

A provider's primary database location does not necessarily represent every country from which data may be accessed or processed.

When personal data is transferred internationally, we seek to apply safeguards required by applicable law, which may include contractual data protection commitments, recognized transfer mechanisms, and appropriate technical and organizational measures.

Where the GDPR or UK GDPR applies, relevant transfers may be subject to Standard Contractual Clauses, adequacy arrangements, or other lawful transfer mechanisms as applicable.

11. Security of Personal Data

We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

These may include:

• Encrypted network communications using HTTPS/TLS.

• Access controls and authentication mechanisms.

• Restricted access to sensitive systems and credentials.

• Secure cloud infrastructure.

• Monitoring and measures to prevent unauthorized activity.

• Administrative controls for service access and support.

Access credentials associated with social media integrations are used for authorized connection and publishing functionality.

No internet-based system can guarantee absolute security.

Users should protect their login credentials and notify us if they suspect unauthorized account activity.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to personal data held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal data.

• Withdraw consent where processing relies on consent.

• Object to certain processing.

• Request restriction of processing.

• Request data portability where applicable.

• Lodge a complaint with an appropriate data protection authority.

To exercise these rights, contact privacy@haussnaps.com.

We may need to verify your identity before responding.

Certain information may be retained where required or permitted by law, including transaction records, records needed to resolve disputes, or information necessary for legitimate security purposes.

Requests may include social account connection data and historical publishing records retained by HausSnaps.

13. California and Other United States Privacy Rights

Residents of California and certain other US states may have additional rights under applicable privacy legislation.

These may include the right to:

• Know the categories and specific pieces of personal information collected.

• Understand the purposes for collecting and disclosing personal information.

• Request access to or deletion of personal information.

• Correct inaccurate personal information.

• Obtain information about categories of third parties receiving personal information.

• Opt out of certain uses or disclosures where applicable.

• Exercise applicable privacy rights without unlawful discrimination.

HausSnaps does not sell personal information.

We do not knowingly sell or share the personal information of children under 16 for cross-context behavioral advertising.

Privacy requests may be submitted to privacy@haussnaps.com.

14. Cookies and Analytics

Our website and web applications may use cookies and similar technologies to:

• Maintain login sessions.

• Support authentication and security.

• Remember preferences.

• Measure website and application performance.

• Understand general usage patterns.

• Maintain reliable service functionality.

Where required by law, we obtain consent before using non-essential cookies or similar technologies.

You may manage cookies through your browser settings or available consent controls.

Disabling certain cookies may affect functionality, including login sessions and account access.

15. Children's Privacy

HausSnaps is intended for professional and general business use and is not directed toward children under 13.

We do not knowingly collect personal data directly from children under 13.

If we become aware that we have collected such information without an appropriate lawful basis, we will take steps to delete it.

Parents or guardians who believe a child has provided personal information may contact privacy@haussnaps.com.

Where local law establishes a higher age threshold or additional protections, those requirements apply.

16. Account Deletion and Data Removal

Users may request account deletion through available application settings or by contacting privacy@haussnaps.com.

Following a valid deletion request, we will take steps to remove or anonymize personal data in accordance with applicable law and operational requirements.

Account deletion may affect access to:

• HausSnaps mobile and Studio services.

• Saved projects and creative assets.

• Subscription-related functionality.

• Connected social accounts.

• Hosted property content and sharing features.

Certain information may be retained where required or permitted by law.

Deleting a HausSnaps account does not automatically delete posts already published on Facebook, Instagram, or other third-party services.

Those posts must be managed through the relevant third-party platform.

17. Third-Party Websites and Services

HausSnaps may provide links to or integrations with third-party websites, platforms, and services.

These include Facebook, Instagram, Apple, Stripe, and other external providers.

When you use those services, their own privacy policies and terms may apply.

We are not responsible for the independent privacy practices of third-party services.

You should review their applicable policies before using them.

18. Public and Shared Content

Certain HausSnaps features allow users to publish, host, or share content, including property websites, brochures, marketing materials, and social media posts.

Content you choose to make public or share with others may be accessible to the intended recipients or the wider public, depending on the feature and its settings.

You are responsible for ensuring that content you publish or share does not improperly disclose personal information about other individuals.

Removing content from HausSnaps does not necessarily remove copies previously downloaded, shared, indexed, or published through external services.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technologies, legal obligations, or data processing practices.

When changes are material, we will provide notice through appropriate channels, which may include our website, application, or email.

The date at the top of this Policy identifies the latest published revision.

Continued use of the Services following an update is subject to applicable law and does not replace consent where consent is legally required.

20. Contact Information

For privacy inquiries, data access requests, deletion requests, or concerns about the processing of personal data, contact:

HausSnaps LLP
Singapore

Privacy email: privacy@haussnaps.com

Website: https://www.haussnaps.com

Privacy Policy: https://www.haussnaps.com/privacy-policy

We will review and respond to privacy requests in accordance with applicable legal requirements.